About URSM

About Us

Universal Relocation Services & Management (URSM) is a one-stop shop for all your organizational needs and demands. URSM provides you solutions to all the challenges coming on your way while moving to new location. Our professional and experienced team will make your move so easy and comfortable. URSM team have a vast experience of working with diplomats & expats of different nationality form mnc’s like BMW, Mitsubishi Electric, Panasonic, Hitachi, K+N, Mitsubishi Chemicals, Honda, Samsung, KPMG.

Our Mission & Vision

We want to be recognized as the global leader in relocation, fleet and vehicle management, Furnishing & all Kind of services & maintenances for companies and the public sector. This is reflected in our mission statement: be a partner to our clients in providing the best and most efficient relocation, fleet and vehicle management solutions, visa - immigrations, taxation and I.T. solutions.

Why URSM?

To stay focused on maintaining our leading position we apply our experience and expertise to partner with our clients for the best solutions. We use our international presence and thorough knowledge of local markets to continuously invest in improving our client proposition and service. Furthermore, we strive to:

Be the pro-active service excellence partner for our clients

We want to be our clients’ preferred long-term partner and we recognize that it is our team who make the difference in delivering service excellence. We do this by constantly anticipating the best interests of our clients, providing expert advice and adding value in every situation, always in a clear and transparent way.

Deliver on our client promise 'It’s easier to URSM'

The quality of our services and the way our employees support our clients in achieving their business objectives, underline our client promise that 'It’s easier to “URSM'’. It is developed around making it easier to deal with us. In order to further engage our team our worldwide engagement programme helps them to identify business and service improvement areas.

Maintain and improve client satisfaction

To better understand the strengths that create satisfaction among our clients as well as the areas of service we need to improve, When asked about the major components that make up our client promise, 80% of our clients say they find it easier dealing with us when it comes to using our products and services.

Relocation

Successful international relocations are those in which the unique needs and personal preferences of people moving to a new destination are understood and respected. Global Adjustments' relocation specialists, many of whom have themselves lived in different countries and cultures, are trained to anticipate the questions that our clients may have.

Our Values

  • People who demonstrate integrity, respect, and teaming.
  • People with energy, enthusiasm, and the courage to lead.
  • People who build relationships based on doing the right thing.
  • Our values define who we are. They are the fundamental beliefs of our global organization. They guide our actions and behavior. They influence the way we work with each other – and the way we serve our clients and engage with our communities.
  • Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our clients and wider communities experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our global organisation.
  • Every Quarter, we celebrate the way we live our values through our URSM Values Award. Through this award, we give our people the opportunity to recognise their colleagues who are bringing our values to life every day. This is an important way in which we are building our shared culture, founded on our strong commitment to our values.